Terms and Conditions – Campden Yurts

Please read the following:

Booking Terms and Conditions

These terms are between you and us.

1. DEFINITIONS
   
   1. When the following words with capital letters are used in these Terms, this is what they will mean:

2. When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.
3. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
4. If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.

2. OUR CONTRACT WITH YOU
   
   1. Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.
   2. These Terms will become binding between us once we issue you with the Booking Confirmation.
   3. Your Booking is accepted only once we issue a Booking Confirmation.
   4. The maximum number of people who can stay in the Property under the terms of the Booking will be confirmed in the Booking Confirmation.
   5. You agree not to arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.
   6. All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.
   7. As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.
   8. The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:
      
      1. a tenancy;
      2. the right to sub-let the Property in part or in whole; 
      3. an assured shorthold or tenancy (AST); or
      4. any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.
3. ENJOYING THE PROPERTY
   
   1. Access to the Property is subject to adherence to these Terms and House Rules, which are contained in a separate document and form part of these Terms.
   2. Your use and enjoyment of the Property must be solely in accordance with these Terms, the House Rules and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.
   3. During your Booking at the Property, you shall take proper care of the Property and its contents during your Booking you may receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which they are found at your Arrival Date. You shall report to us any damage, destruction, loss, defect, or disrepair affecting the Property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary. 
   4. Internet access is not offered at this property.
   5. Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.
   6. It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.
   7. We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.
   8. We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.
   9. All belongings and vehicles are left at the Property at your own risk. Please ensure all of your belongings are removed by the Departure Date and time as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.
   10. There is no electric vehicle charging facility at the Property. You are NOT permitted to use a portable domestic charger (also known as a ‘granny charger’ or a ‘trickle charger’) to charge your vehicle from a socket at the Property (indoors or anywhere on the Property). Information regarding the nearest public charging points will be made available where possible.
   11. Third party providers (e.g. caterers, private chefs, entertainers etc.) are not permitted at the Property without our prior written permission.
4. PETS
   
   1. Only Permitted Pets or registered assistance animals are permitted to stay in the Property.
   2. Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure.
   3. We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.
   4. You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.
   5. We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.
5. PRICE AND PAYMENT
   
   1. The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.
   2. Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.
   3. Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.
   4. No entry to the Property will be permitted where payment of the full Booking Price has not been made. 
6. OUR LIABILITY TO YOU
   
   1. No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
   2. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.
   3. We make the Property available for domestic and private use only. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
   4. We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.
7. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
   
   1. We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
   2. You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee may be charged if you cancel your booking.
   3. Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.

4. We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
5. If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our administrative costs and subject to any difference in price between the Booking Price and the re-let price. 
6. Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.
7. If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.

8. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
   
   1. We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.
   2. If we have to cancel a Booking under clause 8.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.
   3. We may cancel your Booking at any time with immediate effect by giving you written notice if you:
      
      1. do not pay us when you are supposed to; or
      2. breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the House Rules.

We shall not be liable for any refund if we cancel the contract under 8.3.2.

9. EVENT OUTSIDE OF THE PARTIES CONTROL
   
   1. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
   2. An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding).
   3. In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.
   4. Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.
10. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy https://campdenyurts.co.uk/privacy-policy/

11. CHANGES TO BOOKING OR TERMS
    
    1. We may revise these Terms from time to time.
    2. If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.
    3. If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price.
12. OTHER IMPORTANT TERMS
    
    1. We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.
    2. Except for you and us, no other person shall have any rights to enforce any of these Terms.
    3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these Terms you will be informed in writing.
    5. These Terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

 Dated: April 2024 to be reviewed April 2025

© Stephens Scown LLP 2024 (licenced to PASC UK).

This document is copyright Stephens Scown LLP and is licenced for use by PASC UK.

SITE RULES

Cancellation: Please contact us immediately by email if you have to cancel. The more notice you give us, the more chance there is to re-let the dates and issue refunds as detailed above. 

Payment details:

• A deposit of 30% to secure your booking
• Balance due 30 days before your holiday

If we do not receive the balance within 7 days of when it is due, we will attempt to contact you. If you do not respond and complete payment, we will assume you no longer want these dates and will re-let. You will forfeit the holiday and will not be refunded the deposit. Again, in this situation the deposit is non-refundable!

If you do not/cannot make the second payment, please talk to us, we are friendly!!

Group Bookings: The lead booker/organiser of the group must be over 21 years old and is responsible for providing accurate group details. The organiser agrees to take responsibility for the party occupying the Property and will be responsible if any damage is incurred. It is expected that the lead booker will be on site and part of the party.

It is a condition of our insurance and your booking that the total number in your party should correspond with your booking form. We reserve the right to refuse entry to the entire group if this condition is not observed (turning up with extra people is not permitted). All groups must have at least 1 member that is 21 years or over, who takes responsibility for the group.

Visitors to the site: Please inform us of any extra persons visiting the site BEFORE they arrive.  Visitors are NOT permitted to stay overnight and must be off site by 10pm. No more than 2 extra visitors per party (unless agreed) and they will be considered subject to the same terms and conditions as paying guests.

Alterations: Please inform us as soon as possible of any alterations or change of requirements/information regarding those staying/visiting the property.

Arrival: Access to the site 5pm – 8pm.

If you plan to arrive after 8pm, please let us know via phone or text to 07792 624036 – thanks.

Departure: Please leave the site by 10.00am at the latest. As we will be deep-cleaning the whole site, we need guests to have left by 10am. The yurts, cook hut, utility room and bathrooms will not be available after 10am as we start cleaning these ready for the next guests.

You are kindly asked to leave everything in a clean and tidy condition and wash/dry up/return all items and empty bins into appropriate recycling containers before you leave.

If staff have to complete ‘extra’ cleaning ie washing up, removing pen/ink/deliberate damage, rearranging furniture etc, we reserve the right to charge extra for the time taken.

If you are aware of any breakages/damages, please notify us BEFORE you leave the site. We do not charge for small breakages but need to know about providing replacements.

Dogs: We welcome dogs in Buttercup Yurt only. Please make sure your dog/s are under control at all times for the safety of your dog/s, other guests and surrounding livestock. If outside of the paddock, all dogs must be on a lead.

Do not leave dogs unattended inside the yurt at any time. Only leave unattended in the paddock if still on site and your dog can not escape.

Owners agree to clear up any mess (immediately to prevent transfer into the yurt) and notify us of any damage caused inside or outside the yurt. We accept 1 large or 2 small/medium dogs. Dogs causing excessive noise may result in your party being asked to leave the site.

We charge £27/stay to cover extra cleaning. 

Cars/Parking: Please enter the site at the top gateway and leave by the bottom gateway – and take extra care as you drive out as visibility is limited and you are joining a road. Please enter the site slowly as there may be guests/animals in the car park area too. The car park is very close to the yurts. 

Noise: We ask that noise be kept to a minimum in the evenings with a Quiet Site Policy after 10pm (this means no shouting, no music or playing of instruments or unreasonable noise that would disturb other guests/neighbours). Please be considerate to others staying on site who may have young children.

Smoking: Please note this is a non-smoking/non-vaping site. Please do not smoke or vape in or around the yurts, the bathrooms, utility or in any of the communal areas. Anyone smoking/vaping in these areas will be in breach of our Terms and Conditions and will be asked to leave the site, forfeiting a refund. If you do need to smoke/vape, please do so in the car park area where a sand bin can be provided.

Campfires/firepits: Please keep campfires small and manageable and only in designated areas. For your safety and that of the property, we reserve the right to ban fires during very windy or drought conditions. Guests found ignoring these rules may be asked to leave the site, forfeiting a refund. Wood is available to buy here.

Yurt Fire safety:  No candles or oil lamps are permitted in the yurts or shower block. We provide solar lighting in each yurt, and solar fairy lights. No cooking in the yurts – please use the cookhut or firepits.

Yurt care: We would appreciate it if you remove outdoor footwear before entering the yurt and place them in the storage box. Bacteria and virus can be brought in on shoes so please do not wear them in the yurt. Please ventilate the yurts by opening the windows during the day.

Supervise Children: We want your children to relax and have fun. For their safety – please supervise them especially around the campfire, wood burner, hammocks and pizza oven and in the kitchen area. You are responsible for your children’s safety at all times and ensure any tools used ie axes or sharp implements are put out of reach after use. The ground can become uneven and cracked during dry weather, or slippery when wet, and rabbits can make holes around the site, therefore please advise children to take care when running on the grass areas as large holes/cracks can appear.

Safety on site: Please keep children and all members of your party out of the sheds/buildings.

Extra Stuff

Wi-Fi: We do not have wi-fi (please pre-warn any teenagers) but the mobile/roaming data is accessible and the local hotels do offer wi-fi to customers.

The Site: We are on a hill side, it is not steep and gravel pathways lead to all the key areas.

Animals: We are on a smallholding so there are animals around. Please respect our (and the neighbouring farm) animals and do not enter their fields, distress the animals or drop litter. Please keep the gates closed too, thanks.

Out of our Control We are surrounded by countryside which means that along with the beauty and fresh air comes noises, smells (and creatures) as farmers and animals go about their business. We have no control over this and cannot be held responsible for any disruption to sleep/your stay. At night you may hear animals – cows, owls, foxes, deer, badgers etc and we hope this will add to your ‘closer to nature’ experience, not detract from it. At certain times the farmers may be working in the fields into the night – such as when harvesting/ploughing. Earplugs are available in the utility room! As the yurts are outside they do occasionally have bugs/insects visit them – we do all we can to remove these but cannot be held responsible if more arrive during your visit. We do not offer refunds if you choose to leave/cancel due to these.

Weather/Acts of God:  If the weather becomes dangerous, or other circumstances arise that make it dangerous to stay on the site, please be aware that we may have to recommend alternative accommodation, which we will do our best to find.  The final decision will be of the owners.

Traffic: Please be aware that Campden Yurts lies along Kingcombe Lane. This means access to our site is easy, however we do get traffic noise especially at peak times as school and work traffic passes by (or if a boy-racer is passing through). There is also light traffic noise at night. Previous visitors assure us this is not intrusive but again – earplugs are available if you are a light sleeper and want a lie-in!

Lost Property: Any property left behind will be kept for 4 weeks and returned by post on request only. Any items of lost property will then be disposed of.

Complaints: In the event that you have any complaint about your stay or any element of it, please notify Jane or Neill as soon as possible (while you are here) and we will do all we reasonably can to resolve the issue. Don’t be shy – we are on site and we want you to have a great holiday so please talk to us while you are here if there is a problem.

Pricing: Prices on the website and social media are not binding, and Campden Yurts reserve the right to modify them, but costs stated in any booking confirmation email you receive from Campden Yurts will be honoured as shown.

Information:  Information on the website is correct to the best of our knowledge, but circumstances outside of our control may cause it to become inaccurate. We apologise for any inconvenience that may result from this.

Serious accidents: We do all we can to provide a safe, fun environment but this is a working smallholding. We cannot accept liability for any accidents, personal injury, loss or damage which may be sustained by your party, guests or your property during your stay at Campden Yurts. Please keep children within the glamping site area, and do not allow them to go unattended around the small holding.

Damages: Accidents can happen, we accept there may be breakages, however you will be held liable for any damage or loss that we consider to be serious, intentional or through neglect. Any damage to the yurts, their interiors including furniture and woodburner, site buildings, plants or outdoor equipment, vehicles or that of other guests will need to be paid for. You will be invoiced and asked to make good within 7 days.

Toilets/Bathrooms: We have a sewage treatment plant on site so please DO NOT bring or use bleach/anti-bacterial products as these impede the effectiveness of the plant. Please DO NOT flush any wipes/nappies/beauty products, tampons or sanitary towels into the toilet – a bin is provided in each bathroom for these. Nappies and dog waste may be placed in a separate bin.

Access to Yurts: Generally we do not enter the yurts once they are occupied however if we need to do so, we will notify you, unless it is by your request.

The booking contract is between Campden Yurts and the Lead Booker. The holiday cannot be re-sold/passed on by the booker unless pre-agreed (in writing) with Campden Yurts. All amendments/alterations must be made through Campden Yurts.

By booking with Campden Yurts you are accepting these terms and conditions. Guests agree to conduct themselves in an appropriate, respectful and law-abiding manner, to respect the owners and all property whether belonging to Campden Yurts, the owners or other guests. Any guests deemed to be in violation of site rules, causing disruption or acting aggressively/illegally/unreasonably will be asked to leave. If this is a group booking, the whole group may be asked to leave with any refund being solely at the discretion of Campden Yurts.

We reserve the right to amend site rules at any time.

HAVE YOU BOUGHT YOUR HOLIDAY INSURANCE YET?🤣