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Terms and Conditions - Campden Yurts

Terms and Conditions – Campden Yurts

Please do read the following:👀

Terms and Conditions –
Campden Yurts

 

Please do read
the following:

We want
all our visitors to enjoy their holiday. We are not a party venue and do not
cater for raucous lively parties – quiet, sensible ones maybe!

About your Stay:

We recommend that
ALL GUESTS TAKE OUT HOLIDAY CANCELLATION INSURANCE!
In the event of needing to cancel your stay we can
provide the documentation needed to make a claim.

Arrival: Access to the site and your yurt is
from 4pm – 8pm. It will not be possible to have access before this so if you
arrive early, please make use of the time and explore Chipping Campden.

If you plan to arrive after 8pm, please
let us know
via phone
or text – thanks. On arrival please ensure you read the ‘Welcome and Safety
Guidelines’ in the digital guestbook that will be sent to you ahead of your stay. 

We would appreciate it if you remove outdoor
footwear before entering the yurt and place them in the storage box.

Departure: Please leave the site by 10.30am. The cook hut and bathrooms will
not be available after 10am as we start cleaning this ready for the next
guests. You are kindly asked to leave everything in a clean and tidy condition
and wash/dry up/return all items before you leave. Thank you. If you are opting
for a late check-out on the Sunday, check-out time is by 3pm. If you are aware
of any breakages/damages, please notify us BEFORE you leave the site.

Dogs: We welcome dogs in Buttercup Yurt only. Please make sure
your dog is under control and on a lead at all times for the safety of your
dog/s, other guests and surrounding livestock. Owners agree to clear up any
mess (immediately to prevent transfer into the yurt) and notify us of any
damage caused inside or outside the yurt. We accept
1 large or 2 small/medium dogs. Dogs causing excessive noise may result in your
party being asked to leave the site.

We charge £27/stay
to cover extra cleaning. We also take a refundable security deposit of £250
which will only be used if damage has been caused or reasonable complaints made
from other guests requiring refunds. You will receive notification request
before your holiday begins – this is taken through Stripe who recommend using a
credit card for this transaction.

Cancellation: Please contact us immediately
by email if you have to cancel. Our cancellation policy is strict as we are a
small site.

We have signed up to the Cool Camping Coronavirus Booking Guarantee – please see our blog which outlines what this means for our guests.

We take 20% (non-refundable deposit) at time of booking and the
remaining 80% 10 days before your holiday begins. If you need to change your holiday due to Government restrictions, you can rearrange and have 18 months in which to take your holiday.

Please note the initial 20% is NON-REFUNDABLE. We hope spreading the cost will make it easier for people to afford.

If you do not/cannot make the second payment, please talk to us! If we do not receive the balance within 7 days of when it is due, we will
contact you, and if we can’t we will assume you no longer want these dates and
will re-let. You will forfeit the holiday and will not be refunded the deposit.
Again, the deposit is non-refundable!

If you have paid in full and then cannot take your holiday at
short notice, we will refund the balance payment (minus any charges via Stripe
or OTA) only IF WE CAN RE-LET THE DATES.

PLEASE MAKE SURE YOU HAVE HOLIDAY INSURANCE to avoid any loss
on your part. Please communicate with us, we are friendly!

Cars/Parking: Please enter the site at the top
gateway and leave by the bottom gateway – and take extra care as you drive out
as visibility is limited and you are joining a road. The car park is very close
to the yurts.

Noise: Although we do not have any direct neighbours, sound does
travel at night so we ask that noise be kept to a minimum in the evenings with
a Quiet Site Policy after 10pm (this
means no shouting, no music or playing of instruments or unreasonable noise
that would disturb other guests/neighbours). Please be considerate to others
staying on site who may have young children.

Smoking: Please note this is a non-smoking/non-vaping site. Please do
not smoke or vape in or around the yurts, the bathrooms, utility or in any of
the communal areas. Anyone smoking/vaping in these areas will be in breach of
our Terms and Conditions and will be asked to leave the site, forfeiting a
refund. If you do need to smoke/vape, please do so in the car park area.

Campfires/firepits: Please keep campfires small and
manageable and only in designated areas. Please use the metal buckets to keep
water nearby in case of accident. Please make sure fires are out or covered
before leaving them. For your safety and that of the property, we reserve the
right to ban fires during very windy or drought conditions. Guests found
ignoring these rules may be asked to leave the site, forfeiting a refund. Wood
is available to buy here.

Yurt Fire safety:  No candles or oil lamps are permitted in the yurts
or shower block. We provide solar lighting in each yurt, and solar fairy lights.

Wi-Fi: We do not have wi-fi
(please pre-warn any teenagers) but the mobile/roaming data is accessible and
the local hotels do offer wi-fi to customers.

The Site: We are on a hillside, it is not steep
and gravel pathways lead to all the key areas.

Animals: We are on a smallholding so there are
animals around. Please respect our – and the neighbouring farm – animals and do
not enter their fields, distress the animals or drop litter. Please keep the
gates closed too, thanks.

Supervise Children: We want your children to relax and have
fun. For their safety – please supervise them especially around the campfire,
wood burner and pizza oven and in the kitchen area. You are responsible for
your children’s safety at all times and ensure any tools used ie axes or sharp
implements are put out of reach after use. The ground can become uneven and
cracked during dry weather, and rabbits can make holes around the site, therefore
please advise children to take care when running on the grass areas as large holes/cracks
can appear.

Safety on site: Please keep children and all members of
your party out of the sheds/buildings.

Force Majeure:  Force
Majeure on the side of Campden Yurts exists if the implementation of the
agreement is entirely or partially, temporarily or permanently, prevented due
to circumstances which are beyond the control of Campden Yurts, including
threat of war, staff strikes, blockades, fire, flood, storm and other
disruptions or events.

Out of our Control We are surrounded by countryside which
means that along with the beauty and fresh air comes noises, smells (and
creatures) as farmers and animals go about their business. We have no control
over this and cannot be held responsible for any disruption to sleep/your stay.
At night you may hear animals – cows, owls, foxes, deer, badgers etc and we
hope this will add to your ‘closer to nature’ experience, not detract from it.
At certain times the farmers may be working in the fields into the night – such
as when harvesting/ploughing. Earplugs are available in the utility room! As
the yurts are outside they do occasionally have bugs/insects visit them – we do
all we can to remove these but cannot be held responsible if more arrive during
your visit. We do not offer refunds if you choose to leave/cancel due to these.

Weather/Acts of God: 
If the weather becomes dangerous, or other circumstances arise that make
it dangerous to stay on the site, please be aware that we may have to recommend
alternative accommodation, which we will do our best to find.  The final decision will be of the owners.

Traffic: Please be aware that Hillside Nursery
lies along Kingcombe Lane. This means access to our site is easy, however we do
get traffic noise especially at peak times as school and work traffic passes by
(or if a boy-racer is passing through). Previous visitors assure us this is not
intrusive but again – earplugs are available if you are a light sleeper and
want a lie-in!

Lost Property: Any property left behind will be kept
for 4 weeks and returned by post on request only. Any items of lost property
will then be disposed of.

Complaints: In the event that you have any
complaint about your stay or any element of it, please notify Jane or Neill as
soon as possible (while you are here)
and we will do all we reasonably can to resolve the issue. Don’t be shy – we
are on site and we want you to have a great holiday so please talk to us while
you are here if there is a problem.

Pricing: Prices on the website and social media
are not binding, and Campden Yurts reserve the right to modify them, but costs
stated in any booking confirmation email you receive from Campden Yurts will be
honoured as shown.

Information: 
Information on the website is correct to the best of our knowledge, but
circumstances outside of our control may cause it to become inaccurate. We
apologise for any inconvenience that may result from this.

Serious accidents: We do all we can to provide a safe, fun
environment but this is a working smallholding. We cannot accept liability for
any accidents, personal injury, loss or damage which may be sustained by your
party, guests or your property during your stay at Campden Yurts.

Damages: Accidents can happen, we accept there
may be breakages, however you will be held liable for any damage or loss that
we consider to be serious, intentional or through neglect. Any damage to the
yurts, their interiors including furniture and woodburner, site buildings,
vehicles or that of other guests will need to be paid for. You will be invoiced
and asked to make good within 7 days.

Toilets/Bathrooms: We have a sewage treatment plant on
site so please DO NOT bring or use bleach/anti-bacterial products as these
impede the effectiveness of the plant. Please DO NOT flush any wipes/nappies/beauty
products, tampons or sanitary towels into the toilet – a bin is provided in
each bathroom for these. Nappies may be placed in a separate bin.

Access to Yurts: Generally we do not enter the yurts
once they are occupied however if we need to do so, we will notify you, unless
it is by your request.

Bookings are only secure on receipt of your
payment in full. Upon receipt of confirmation email, it is your responsibility
to check the details and notify us immediately of any discrepancies.

Group Bookings: The organiser of the group must be over
21 years old and is responsible for providing accurate group details. The
organiser agrees to take responsibility for the party occupying the Property
and to notify Campden Yurts if they are not accompanying the party during their
stay. It is a condition of our insurance and your booking that the total number
in your party should not exceed the capacity of the yurt as advertised and should
correspond with your booking form. We reserve the right to refuse entry to the
entire group if this condition is not observed (turning up with extra people is
not permitted). All groups must have at least 1 member that is 20 years or
over.

Visitors to the site: Please inform us of any extra persons
visiting the site BEFORE they arrive.  Visitors
are NOT permitted to stay overnight and must be off site by 10pm. No more than
2 extra visitors per party and they will be considered subject to the same
terms and conditions as paying guests.

Alterations: Please inform us as soon as possible of
any alterations or change of requirements/information regarding those
staying/visiting the property.

By booking with
Campden Yurts you are accepting these terms and conditions. Guests agree to
conduct themselves in an appropriate, respectful and law-abiding manner, to
respect the owners and all property whether belonging to Campden Yurts, the
owners or other guests. Any guests deemed to be in violation of site rules,
causing disruption or acting aggressively/illegally/unreasonably will be asked
to leave. If this is a group booking, the whole group may be asked to leave
with any refund being solely at the discretion of Campden Yurts.